Return & Refund Policy
Return Policy
We accept returns on full-priced items within 14 days of receiving your order, for either a refund or store credit.
All returned items must be new, unused, and with original tags attached.
Final Sale
- All sale, flash sale, and holiday promotion items are final sale and cannot be returned or exchanged.
- For hygiene reasons, intimates, swimwear, bodysuits, jewelry, hair accessories, socks, and beauty products are final sale.
- Orders placed using discount codes are non-refundable and only eligible for store credit.
Store Credit & Exchanges
Only store credit will be issued for exchange returns — no direct refunds will be made.
Store credit never expires and can be used toward any future purchase.
Return Process
- Email info.pannpann@gmail.com within 7 days of receiving your order to request return authorization.
- Once approved, you’ll receive a return form and warehouse address.
- Include your return form and packing slip in the parcel.
- Ship with a trackable courier (we accept DHL / USPS / UPS) and share the tracking number.
Customers are responsible for the return shipping fee.
PANNPANN is not liable for delays or losses caused by shipping carriers.
Refunds
Refunds are processed within 5–10 business days after your return is received and inspected.
Refunds will be issued to your original payment method or as store credit, based on your request.
Original shipping fees and taxes are non-refundable.
Restocking Fee
A $10 restocking fee applies to mailed refunds.
This fee is waived for store credit returns or in-person returns at pop-up events.
Order Cancellation
Orders can be canceled within 24 hours of purchase if not yet shipped.
Once processed or dispatched, cancellations are no longer accepted.
Customer Responsibility
Please ensure your shipping information is accurate.
Incorrect or incomplete addresses may result in delays or additional charges.
For details on delivery and customs duties, please refer to our Shipping Policy.