𝒮𝒽𝒾𝓅𝓅𝒾𝓃ℊ 𝒫ℴ𝓁𝒾𝒸𝓎
As a small business, PANN is deeply grateful for your patronage. Our team is dedicated to providing the best service possible, but due to our size and growing clientele, shipping may sometimes take longer than expected. We will process your order the day after you place it. Orders placed on Saturday and Sunday will be scheduled to be dispatched on Monday. For clothing on pre-order, please refer to the item description for specifics. If you have any questions or concerns regarding shipping, don’t hesitate to reach out to us at info.pannpann@gmail.com
All the product are shipped from China (UTC/GMT＋08：00).
PANNPANN offers worldwide shipping with tracking numbers and 2 rates of shipping cost.
Standard service $35: 7-14 Business days
Express service $90: 5-7 Business days
Free Shipping $0: Over $400
PRE ORDER
For items listed as pre order, please expect delivery within the delivery date window stated on product description. For more information please inquire at info@pannpann.com
IMPORTANT
If you select express shipping in Europe (including the UK), you must provide an EORI number/VAT number (or any evidence of owning/representing a business) to proceed. Otherwise, we will automatically apply standard shipping to your order.
All orders to Brazil must provide CNPJ/CPF number to proceed. This is mandatory as required by the Brazilian custom border. Please ensure you include this information in the special note during check-out to avoid any time-consuming incident. All orders will incorrect/missing delivery address, email, and contact number will experience a slight delay in delivery. Inputing incorrect email will also result failing to receive our confirmation and notification email. Please ensure you input everything correctly to allow the smoothest shipping process.
INCORRECT ADDRESS
All orders will incorrect/missing delivery address, email, and contact number will experience a slight delay in delivery. Inputing incorrect email will also result failing to receive our confirmation and notification email. Please ensure you input everything correctly to allow the smoothest shipping process.
Orders returned to sender due to incorrect or missing address information, shipping fees are non-refundable. Additional shipping charges will apply to re-ship the items to the correct address.
*pann is not reliable for any misplaced or stolen packages. If the address provided to us upon checkout matches the exact address we have shipped your order to, and your tracking number reads as successfully shipped - we are not held responsible if your package has been misplaced. Stolen/ Lost packages are nonrefundable. Any questions please contact info@pannpann.com and we will try our best to assist you with this matter.
NOTE for Guaranteed Delivery Dates
Unless the customer receive a confirmation of guaranteed delivery date via email/DM, we will not promise to deliver according to the target date note in the special note section. Please send us an email/DM to confirm whether the target shipping date is possible. No refund will be accepted if the customer fail to inform us in prior to the purchase.
Guaranteed delivery dates for items shipped in a timely manner and it’s the responsibilities of the shipping company and the buyer’s local courier.
Please note that these dates do not include dates a package is held requiring a signature for delivery or duty fee; it is the buyer’s responsibility to be there or arrange to have an authorised agent signature, and pay the duty fee in the timely manner. Please check your email constantly to avoid missing the important notice from the courier.
Promise delivery dates may be varied with the customs checking progress.
No phone # listed
· Opt in to live tracking information via text message from your shipping confirmation email.
· Buyers are responsible for local duties, taxes and advancement fees at delivery in countries where applicable
· We are not responsible for lost, stolen, tampered with or carrier delayed packages.
WRITE US FOR QUESTIONS AND FURTHER ASSISTANCE VIA