Return & Exchange
If you don’t like your item(s) for any reason (they don’t fit, have an imperfection, or just clash with your dog) you can submit your request of return for store credit within 7 days of receiving your order. Please email firstname.lastname@example.org to start your return.
*Refunds are always issued to store credit
*Hold onto your return tracking #, we can't look up your return without it
*It can take up to 7 business days to issue your store credit once your return is received
*Exchanges can be done using your store credit to place a new order
WHAT ISN’T ELIGIBLE FOR RETURN?
There are some item(s) we don’t take back:
*Anything worn, altered, washed or missing its original packaging and tags
*For hygienic reasons, all swimwear, bodysuits, jewelry and accessories are final sale and cannot be returned or exchanged.
*Shoes that are dirty, scuffed, worn or returned with missing or damaged boxes
*Intimates, swimwear, and bodysuits without their lining cus that would be gross
*Pierced jewelry, cosmetics, perfume or other beauty products where the packaging was removed
*All the items on sale during Black Friday Sale, Sample Sale, Christmas Sale are final sale items, which are not eligible for exchange or return.
CAN I EXCHANGE SOMETHING?
Yes, you can place another order for the item(z) or size(z) you need with your store credit! We'll always email you when your credit is in your account so you can shop ASAP.
HOW DO I SEND BACK MY RETURN?
Click RETURN HERE below from main page. Print your return instructions, label and packing slip and follow these 3 easy steps to send back your return, totally FREE US domestically( customers need to pay for the shipping outside US):
*Affix your shipping label to your return.
*Pack up your return & packing slip.
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
Processing returns takes up to 7 business days after they are delivered to our warehouse, so please be a little patient with us, we will get to your return ASAP cus we wanna make ya happy! DUHHH!
WHEN IS MY STORE CREDIT AVAILABLE?
As soon as we process your return, we'll send you a confirmation email that store credit was issued. Your store credit is under the same email your order was placed with.
I GOT MY ORDER AND SOMETHING'S WRONG, WHAT DO I DO?
Oh nooo! If you've received your order and something's wrong we need to know within 5 days. Don't wait a month BB, we won't be able to help. If the item is defective, damaged or incorrect send us a pic!