All returns must be lodged within 30 days of receiving your order.
Items must be returned in their original condition with the original packaging and all tags need to be attached.
- Full priced items can be returned for a refund or store credit.
- Full priced items purchased at a discounted price during a flash sale or promotional event cannot be returned.
- All sale items are considered final purchases and are not eligible for return, exchange or refund.
Please note: Swimwear bottoms, jeweler and caps are not eligible for return due to hygiene reasons.
TERMS AND CONDITIONS
We do not accept returns outside of our 30-day return policy. We do not accept returns on items if they are not returned in original condition. If you return your products and they have been worn or damaged, you will be invoiced for your return shipping fee and the goods will be returned back to you. Any return shipping costs incurred by the customer are non-refundable.
We will open an investigation into any faulty products before they are returned. If your items are deemed not faulty we will not accept a return. Due to the popularity of our range, we cannot offer direct exchanges.
FAULTY AND INCORRECT ITEMS
Should you receive damaged or faulty goods, an incorrect order or feel it is not as advertised please contact us here within 21 days of purchase so we can determine the next course of action. Be sure to provide your order number as well as photos or videos so we can assist you as quickly as possible. These will be assessed on a case by case basis. We do not accept returns on items damaged by general wear and tear. PANN reserve the right to determine a genuine fault in the clothing. If an item is deemed as having a manufacturing defect you will not incur any additional costs, and will be offered a replacement item, refund or store credit. Please see our Terms and Conditions for further details.
Please ensure you include your returns form and packing slip in your parcel otherwise, we will not be able to identify your return. Attach your return label to the parcel where it is clear and unobstructed. Ensure due care is taken to return the item to the warehouse in its original condition. We highly recommend using the original packaging your product arrived in.
Please include your returns form or packing slip in your return parcel otherwise, we will not be able to recognise your return.
Your item/s will be considered returned once we receive it at PANNPANN. We process all returns within 3-5 business days of receiving your items, we will send you an email with the details of your processed return. Refunds will be returned to the account or payment method used to make the original purchase. Please allow 5-10 business days for this to appear in your account.
WHAT ISN’T ELIGIBLE FOR RETURN?
There are some item(s) we don’t take back:
*Anything worn, altered, washed or missing its original packaging and tags
*For hygienic reasons, all swimwear, bodysuits, jewelry and accessories are final sale and cannot be returned or exchanged under any circumstances.
*Shoes that are dirty, scuffed, worn or returned with missing or damaged boxes
*Intimates, swimwear, and bodysuits without their lining cus that would be gross
*Pierced jewelry, cosmetics, perfume or other beauty products where the packaging was removed
*All the items on sale during Black Friday Sale, Sample Sale, Christmas Sale are final sale items, which are not eligible for exchange or return.
*Only faulty/wrong items purchased on pannpann.com are eligible for return within 2 days after customers receive the package.
We do not accept refund/return request for unfit items. Please check the size guide carefully as well as consult with our customer service team before purchasing. Customers may also prevent this by consult with us to avoid any confusion/misunderstanding.
PANN reserves the right to reject any items/refunds that do not meet the following requirements:
Return/refund requests have exceeded 2 days after customers received the package.
Item is returned in original condition and with tag and original packaging. (All RETURNS MUST NOT HAVE BEEN WORN, ALTERED, WASHED OR DAMAGED).
We are not responsible for damaged products due to delivery. You may return the item to the following address by any transport service providing us with the item’s tracking number. If we are unable to receive the tracking number by any circumstances, we have the right to cancel the ongoing refund/exchange/returns request.
We will any cancel refund/exchange/returns request if the processing time last more than 30 days.
Note: The refund amount does not include the shipping fee unless the order has not been shipped out. Please be aware of this policy before making any refund request.
We only accept order cancellation request within 24 hours since your purchase. We will automatically reject any request that did not meet this deadline.
1) We advise our customer to use DHL service when returning the item to ensure a smooth delivery and quick refund.
2) Please DO NOT send the package under COMMERCIAL GOOD and choose the Gift/souvenir category to avoid customs tax. If any chances the customers do not follow this instruction and a customs fee is required, we will subtract this amount in the refund money to cover the fee.
3) Please include ALL shipping information and contact number as any missing information will result in unsuccessful delivery and the package might be returned to the original destination.
4) Customer must update us with the tracking number so we can follow up with the shipment.
5) In case the shipment is lost in transit, PANN does not take any responsibility for tracking and finding the package. Customers must take full responsibility for contacting the courier/custom and finding the shipment. No refund will be made until we successfully receive the package.
6) All refund items must be delivered back to the warehouse. No refund will be made if we do not receive the returned items or receive damaged items (worn, altered, washed, etc). Please email firstname.lastname@example.org to receive careful instruction.
Customers are responsible for failed delivery attempts. We won’t refund if our customers are unable to receive the item without prior notice.
The customer’s responsibility is to provide us complete and correct shipping information (EORI number or Tax Identification number if required). Order with missing or incorrect information (address, contact number, email) will expect a slight delay from the promised delivery time. We do not take responsibility for late delivery due to the reason above.
Please be aware that our shipping fee does not include custom tax. It is the customer’s responsibility to fullfill the tax payment to receive the good. We do not take any responsibility if customers refuse to pay the tax/delay in paying tax. Refund will not be accepted without any exceptions.