Shipping

GENERAL SHIPPING INFO

WHEN WILL MY ORDER BE PROCESSED?

Orders normally will be processed in 3 business days upon purchase date; it could take 5-7 business days during the peak season.

 

WHEN WILL I RECEIVE MY ORDER?

PANN owns warehouse in both New York, US and China.

US ORDERS

  • Orders shipping to a US address will be shipped via USPS or Fedex, delivery within 3-7 business days.
  • Once the products are out of stocks from our New York warehouse, we will ship items from China by using SF Express, delivery within 5-10 business days.
  • Free shipping on orders over $150.

INTERNATIONAL ORDERS

  • International orders will be shipped via SF Express unless notified otherwise. It typically takes 5-10 business days to arrive, international shipping costs vary with shipping location. 

SHIPPING DELAY

  • Packages may delay because of customs clearance or COVID-19, please pay attention to the local policy and check with us (info@pannpann.com) if you have any questions.

 

 

PRE ORDER

For items listed as pre order, please expect delivery within the delivery date window stated on product description. For more information please inquire at info@pannpann.com 

TAXES & DUTIES

Orders that are designated for shipment to countries outside of the U.S. may be subject to local taxes, customs, duties, and fees levied by the destination country [“ import Fees”]. The recipient of the shipment is the importer of record in the destination country and responsible for all import Fees. If you refuse a shipment from Pann, you are responsible for the original purchase and shipping charges, any import Fees that are incurred on the package, and the cost of returning the package to Pann

 

* Pann is not reliable for any misplaced or stolen packages. If the address provided to us upon checkout matches the exact address we have shipped your order to, and your tracking number reads as successfully shipped - we are not held responsible if your package has been misplaced. Stolen/ Lost packages are nonrefundable. Any questions please contact info@pannpann.com and we will try our best to assist you with this matter.

 

US Shipping Options

Shipping Method

Cost

Standard Shipping

$14

 

Within 5 to 10 business days to most U.S. locations          

Upgraded Shipping

$24

 

Within 3 to 5 business days to most U.S. locations          

Overnight Shipping

$38

 

Arrives the next business day (Orders placed before 1pm PT) *

  

No phone # listed

  • Opt in to live tracking information via text message from your shipping confirmation email.
  • Buyers are responsible for local duties, taxes and advancement fees at delivery in countries where applicable
  • We are not responsible for lost, stolen, tampered with or carrier delayed packages.